Question 1

How does the CV optimisation work?

Accepted Answer

Upload your existing CV and paste the job description you're targeting. Our AI analyses both documents, identifies gaps and keyword mismatches, asks you a few targeted questions to fill in missing details, then generates a tailored, ATS-optimised CV ready to submit.

Question 2

What file formats are supported?

Accepted Answer

You can upload your CV as a PDF or DOCX file, up to 10 MB. If parsing fails, you'll be offered a structured manual entry form as a fallback. The generated CV is delivered as a downloadable PDF, DOCX, PNG, JPEG, or plain text file.

Question 3

Do I need to create an account?

Accepted Answer

Yes, a free account is required so we can securely store your CV data and knowledge profile. Signing up takes seconds via email or social login.

Question 4

How long does it take to generate a CV?

Accepted Answer

Most CVs are generated in under two minutes. The AI may ask a few follow-up questions to fill gaps, which adds a little time depending on how quickly you respond.

Question 5

What is the knowledge profile?

Accepted Answer

As you use shortlisted.cv, we build a knowledge profile from your CVs and Q&A sessions. This includes your skills, achievements, experience, and education. On future sessions, these saved facts are automatically reused so you don't have to re-enter the same information.

Question 6

Can I edit the generated CV after it's created?

Accepted Answer

The generated CV is delivered as a PDF and plain text. You can copy the plain text and edit it in any word processor. We also save your answers and knowledge profile, so you can start a new session with updated information at any time.

Question 7

How accurate is the AI-generated CV?

Accepted Answer

The AI is designed to restructure and optimise your existing experience — it never invents information. That said, you should always review the generated CV before submitting it. We display a disclaimer banner on every download to remind you.

Question 8

What does ATS-optimised mean?

Accepted Answer

ATS (Applicant Tracking System) software is used by most employers to filter CVs before a human ever reads them. ATS-optimised means your CV uses the right keywords, formatting, and structure to pass these automated filters and reach a recruiter.

Question 9

Can I tailor my CV for multiple jobs?

Accepted Answer

Yes — each session lets you paste a different job description, and the AI generates a uniquely tailored CV for that role. Your knowledge profile carries over, so subsequent CVs are even faster to produce.

Question 10

Does the AI write cover letters too?

Accepted Answer

Not yet — we're focused on making the best CV optimisation tool first. Cover letter support is on our roadmap.

Question 11

Is my data safe?

Accepted Answer

Your data is stored securely using Supabase with row-level security policies. We never sell your CV or personal data. When optimising your CV, your data is processed by our AI service providers (Anthropic and Google) solely to generate your tailored CV — they do not retain or train on your data. You can download all your data or permanently delete your account at any time from your settings.

Question 12

Is my CV used to train AI models?

Accepted Answer

No. Your CV data is sent to our AI providers solely to generate your optimised CV. Neither we nor our providers use your data for model training.

Question 13

Can I delete my data?

Accepted Answer

Yes. You can permanently delete your account and all associated data — including uploaded CVs, generated documents, and your knowledge profile — from your account settings at any time.

Question 14

Is there a free plan?

Accepted Answer

Yes. The free plan lets you upload your CV and see a match analysis against a job description. Generating a fully tailored CV requires a paid subscription.

Question 15

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from your account settings. Your subscription will remain active until the end of the current billing period. No refunds are provided for partial billing periods.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our payment provider, Polar. All transactions are processed securely.

Question 17

Do you offer refunds?

Accepted Answer

Because the AI generates your CV immediately upon request, we generally don't offer refunds for used credits. If you experience a technical issue that prevents delivery, contact us and we'll make it right.

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